Legal
Feedback & complaints
We take feedback and complaints seriously, and aim to put things right quickly and fairly.
Last updated: 4 August 2026
1
How to raise a concern
Email us at support@thrivefully.co.uk with the details of your concern. Please include your full name, date of birth, and appointment details so that we can look into it properly.
2
What happens next
We will acknowledge your complaint within 7 working days, and aim to resolve it within 28 working days.